Once your order is placed Rochelle will design and create in your chosen colour your order will be dispatched within 10 working days via Australia Post Express. There is a postage fee of $9.90 for normal post or $14.95 for express for orders placed online. Tracking advice will be emailed to you so you can check on your order. À la Roch accepts no responsibility for in the case that the product has not been delivered in time by Australia Post.
À la Roch does not refund for incorrect choice or if you change your mind, please make your decision wisely. If your order is incorrect we will happily replace it free of charge. If you have purchased a custom product and it is not exactly what you want but the design has been approved a replacement will not be sent.
If your creation is damaged during transit we will need photographic proof of the box and product to be considered for a replacement.